Managed IT Services

Every minute counts, and PCS understands that. Our Managed IT Services provide all of the benefits of an internal IT department for a fraction of the price.

For a flat-rate fee, we’ll manage your IT systems and provide user support, reducing downtime and improving productivity.

  • Customizable and Fully Scalable – Pay only for the services your company needs.
  • Flat-Rate Monthly Commitment – Budget for your IT costs in advance.
  • Unlimited Helpdesk Support – Resolve issues before they become major problems.
  • 24/7 Response

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Helpdesk

Unlimited helpdesk support is the backbone of our Managed IT Services agreement. Our team of technicians are available to help you 24/7, with emergency response times guaranteed.

Our clients report an increase in productivity, as the result of significantly reduced downtime.

  • Remote and Onsite Support
  • An Automated Ticketing System
  • 24/7 Response

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Server Support

Your server is one of the most important pieces of equipment you own. Maximize your uptime and productivity with our server management services. Our Server Support Services include:

  • Optimization
  • Proactive Monitoring
  • Hardware and Software Updates
  • Backups
  • Data Protection and Cybersecurity

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Network Support

Network downtime is really bad for business. We provide ongoing network management, monitoring, and support, all at a fixed-rate. We also provide expert guidance for short- and long-term planning and budgeting.

  • 24/7 Monitoring and Support Services
  • Strategic Plans for Upgrades and Replacements
  • Security from Data Loss and Breaches

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End Point Support: Desktops, Laptops and Handheld Devices

Managing an office full of desktops, laptops, tablets and cell phones is a lot of work. Not only will Professional Computer Support manage and monitor all of your devices, we’ll provide assistance to all of your end users too.

  • Software and Hardware Updates
  • Remote Connections
  • 24/7 Monitoring and Support Services
  • Security from Data Loss and Breaches
  • Computer Setup
  • Helpdesk
  • User Management

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Proactive Monitoring

Every piece of your IT system requires constant monitoring. You need to know that each device is functioning properly, when to update and replace devices, your security status, and MUCH more. PCS will monitor your IT systems 24 hours a day, year-round.

  • Servers
  • Routers, Switches, and Modems
  • Desktops, Laptops, Tablets and Cell Phones
  • Software and Hardware Updates
  • Data Protection and Backups
  • Cybersecurity
  • User Management
  • Storage
  • User History
  • Internet Speed

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Consulting

Outdated equipment and poorly designed IT systems can waste time and money and even threaten the security of your business. At Professional Computer Support, our team of experts create custom technology roadmaps that aim to improve your day-to-day operations while balancing fiscal concerns.

  • Business Planning
  • Optimization
  • Upgrades and Replacements
  • Project Services
  • Office Relocation
  • Audits and Reports

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Vendor Management

To be a competitive business, you’ll probably need specialty vendors for your phones, internet, and significant hardware purchases. Not only is this time consuming, but how can you be sure you’re getting the best deal? At PCS, our decades of experience allow us to manage vendors as your advocate. We not only provide a one-stop shop for all of your technology needs, we’ll help manage your assets more effectively to reduce costs.

  • One-Stop Shopping
  • Proven Track-Record
  • Ability to Facilitate Financing

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