A Process That Supports Your People & Your Mission
Learn what happens at each step, how PCS supports your team along the way, and how we keep technology decisions grounded in your mission and day-to-day work.
Get clarity from the start.
Working with PCS gives your organization a clear path for managing technology, strengthening security, and supporting your team. From the first conversation through daily support, you know what’s happening, what comes next, and how each technology decision supports your mission.
We start with a simple conversation about where you are today and what your organization needs next.
Your 30-Minute Introductory Call
This is a simple conversation about your organization, your goals, and the role technology plays in your day-to-day work.
This is a simple conversation about your organization, your goals, and the role technology plays in your day-to-day work.
Onboarding
Kick-Off
Know What Happens Next
Once you decide PCS is the right partner for your organization, you’ll receive all the information you need to begin onboarding and be introduced to the people guiding your transition. You’ll know who’s helping you, what’s included, what details are needed next, and when your kickoff conversation will happen.
Meet the Team Supporting You
The kickoff gives both teams time to connect with the people they will be working with most closely. Your staff can meet the PCS team guiding onboarding, ask questions, and understand how support will work as we move through the transition together.
When it’s possible, we love to meet in person.
PCS is a relationship-first team, and sitting down together gives us another chance to learn how your people work, answer questions face to face, and begin the partnership with the same care we bring to ongoing support.
See where things stand.
You get a clear view of what’s been completed, what’s in progress, and what needs attention next. PCS reviews service insights, reporting, security priorities, and open recommendations so your team understands where your technology stands today.
Bring the right stakeholders into the conversation.
When needed, HIPAA compliance contacts, finance leaders, program leaders, or other regulatory stakeholders can be part of the conversation. That helps PCS connect technology decisions to the compliance obligations, reporting needs, and operational realities your organization has to manage.
Stay Aligned Through Quarterly Reviews
Quarterly Reviews give your leadership team a regular place to look beyond the day-to-day and plan what comes next based on the goals you share and project needs. Here’s what you can expect in these conversations.
Revisit earlier priorities.
If risks, upgrades, compliance needs, or future projects came up during the sales or onboarding process, we ensure they stay visible. Your team can see how those priorities fit into the larger roadmap and what steps make sense next.
Need Help Now?
If your organization is supported by PCS, you can submit a ticket, or if it’s after hours, call 415-252-5570 and press option 4 to reach the on-call technician line.
Support from Experienced People Who Care About Helping
PCS has spent more than 35 years supporting nonprofit teams with help desk service built around responsiveness, patience, and clear communication.
Our support staff are experienced professionals who take the time to resolve issues thoroughly, communicate clearly, and make sure staff feel supported throughout the process.
Our IT Support Services
Managed IT Support and Help Desk
Give every staff member direct access to experienced IT support. PCS supports your full organization and keeps tickets open until issues are resolved and users feel confident the problem has been addressed.
Remote and Onsite IT Support
Get remote or onsite support based on what the situation requires. PCS prioritizes issues based on operational impact, so urgent disruptions affecting staff and programs get addressed quickly.
Outsourced IT Support with Accountability
Track ticket volume, first-touch close rates, response times, and SLA adherence through structured Quarterly Business Reviews. We share reporting directly with leadership to keep support performance visible and accountable over time.
Emergency and After-Hours Support
Reach an on-call technician when urgent issues happen outside normal business hours. You’ll get live support when possible, along with callback and scheduling options, so your team always has a clear path forward during emergencies.
IT Support Your Team Can Count On
Give your team direct access to experienced support that responds with urgency, communicates clearly, and stays focused until issues are resolved.
PCS helps nonprofits create a smoother support experience for staff while giving leadership greater visibility into how IT support is performing over time.
